{"id":5822,"date":"2024-02-05T12:12:47","date_gmt":"2024-02-05T11:12:47","guid":{"rendered":"https:\/\/www.plataformadenaria.com\/?page_id=5822"},"modified":"2024-02-05T12:13:33","modified_gmt":"2024-02-05T11:13:33","slug":"complaints-form","status":"publish","type":"page","link":"https:\/\/www.plataformadenaria.com\/en\/complaints-form\/","title":{"rendered":"Complaints form"},"content":{"rendered":"<p>[vc_row el_class=\"section-classic-pink section-bg-logo\"][vc_column el_class=\"container\"][vc_column_text el_class=\"page-title\"]<\/p>\n<h1 class=\"mb-0\">We help you to file a complaint<\/h1>\n<p>[\/vc_column_text][vc_row_inner el_class=\"justify-content-center wrapper-formulario-denuncias\"][vc_column_inner][vc_column_text]This is a free service. The reported establishment will not have proof of the identity of the complainant unless requested by the person interested in the complaint.<\/p>\n<p>To help you to file a complaint, please fulfill the following form. Files marked with (*) are mandatory.<\/p>\n<p>Once you send us the following data, we will write the complaint, send it to your email and give you the instructions to file your complaint.[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5821-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5821\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5822#wpcf7-f5821-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5821\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5821-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"text-start\">\n\t<div class=\"row my-3\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p class=\"mb-0\"><strong>1. COMPLAINANT DATA:<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"denunciante-nombre\" \/><\/span> <\/label><br \/>\n<label> Surname*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-apellidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname*\" value=\"\" type=\"text\" name=\"denunciante-apellidos\" \/><\/span> <\/label><br \/>\n<label> ID or Passport number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-dni\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"ID or Passport number*\" value=\"\" type=\"text\" name=\"denunciante-dni\" \/><\/span> <\/label><br \/>\n<label> Full address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-domicilio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full address*\" value=\"\" type=\"text\" name=\"denunciante-domicilio\" \/><\/span> <\/label><br \/>\n<label> Town*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-localidad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Town*\" value=\"\" type=\"text\" name=\"denunciante-localidad\" \/><\/span> <\/label><br \/>\n<label> Province*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Province*\" value=\"\" type=\"text\" name=\"denunciante-provincia\" \/><\/span> <\/label><br \/>\n<label> Postal Code*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-codigopostal\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Postal Code*\" value=\"\" type=\"text\" name=\"denunciante-codigopostal\" \/><\/span> <\/label><br \/>\n<label> Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciante-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"denunciante-email\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row my-3\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p class=\"mb-0\"><strong>2. IDENTIFICATION OF THE REPORTED ESTABLISHMENT:<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciado-nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"denunciado-nombre\" \/><\/span> <\/label><br \/>\n<label> Brand<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciado-marca\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Brand\" value=\"\" type=\"text\" name=\"denunciado-marca\" \/><\/span> <\/label><br \/>\n<label> Full address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciado-domicilio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full address*\" value=\"\" type=\"text\" name=\"denunciado-domicilio\" \/><\/span> <\/label><br \/>\n<label> Town*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciado-localidad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Town*\" value=\"\" type=\"text\" name=\"denunciado-localidad\" \/><\/span> <\/label><br \/>\n<label> Province*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciado-provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Province*\" value=\"\" type=\"text\" name=\"denunciado-provincia\" \/><\/span> <\/label><br \/>\n<label> Postal Code<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"denunciado-codigopostal\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Postal Code*\" value=\"\" type=\"text\" name=\"denunciado-codigopostal\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row my-3\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p class=\"mb-0\"><strong>3. REPORTED FACTS (even if you have not finally acquired the product or service, it is necessary to provide the following information):<\/strong>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label> Purchase date*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hechos-denunciados-fecha-compra\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Purchase date*\" value=\"\" type=\"text\" name=\"hechos-denunciados-fecha-compra\" \/><\/span> <\/label><br \/>\n<label> Product or service*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hechos-denunciados-producto-servicio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product or service*\" value=\"\" type=\"text\" name=\"hechos-denunciados-producto-servicio\" \/><\/span> <\/label><br \/>\n<label> Amount*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hechos-denunciados-importe\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Amount*\" value=\"\" type=\"text\" name=\"hechos-denunciados-importe\" \/><\/span> <\/label><br \/>\n<label> Reason given by the establishment for not accepting cash payment.<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hechos-denunciados-motivo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"hechos-denunciados-motivo\"><\/textarea><\/span> <\/label><br \/>\n<label> Other relevant facts that you consider of interest for your complaint.<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hechos-denunciados-otros\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"hechos-denunciados-otros\"><\/textarea><\/span> <\/label><br \/>\n<label> Attached Documents: IF YOU HAVE A CLAIM FORM and\/or THE PURCHASE TICKET or any other proof document, attach them below.<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"hechos-documentos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"image\/*,application\/pdf,application\/msword,application\/vnd.openxmlformats-officedocument.wordprocessingml.document\" aria-invalid=\"false\" type=\"file\" name=\"hechos-documentos\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row my-3\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p class=\"mb-0\">Contact us through this email denuncias@plataformadenaria.com or call us at 900 20 44 20.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row my-2\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-politica-privacidad\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-politica-privacidad\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Accept <a href=\"\/en\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a><\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row my-2\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span id=\"wpcf7-69fafa28300aa-wrapper\" class=\"wpcf7-form-control-wrap aceptance-data-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69fafa28300aa-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69fafa28300aa-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"aceptance-data\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"177\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=\"section-classic-pink section-bg-logo\"][vc_column el_class=\"container\"][vc_column_text el_class=\"page-title\"] We help you to file a complaint [\/vc_column_text][vc_row_inner el_class=\"justify-content-center wrapper-formulario-denuncias\"][vc_column_inner][vc_column_text]This is a free service. The reported establishment will not have proof of the identity of the complainant unless requested by the person interested in the complaint. To help you to file a complaint, please fulfill the following form. Files marked [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5822","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints form - Denaria<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.plataformadenaria.com\/en\/complaints-form\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints form - Denaria\" \/>\n<meta property=\"og:description\" content=\"[vc_row el_class=&quot;section-classic-pink section-bg-logo&quot;][vc_column el_class=&quot;container&quot;][vc_column_text el_class=&quot;page-title&quot;] We help you to file a complaint [\/vc_column_text][vc_row_inner el_class=&quot;justify-content-center wrapper-formulario-denuncias&quot;][vc_column_inner][vc_column_text]This is a free service. 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